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| Detailed description of goods and/or services Prolong Life (Pty) Ltd is a business in the health industry that markets imported products. |
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| Delivery policy Subject to availability and receipt of payment, requests will be processed within one day and delivery confirmed by way of email. Free delivery by courier applies to all orders. |
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| Export restriction The offering on this website is available to South African clients only |
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| Return and Refunds policy The provision of goods and services by Prolong Life (Pty) Ltd is subject to availability. In cases of unavailability, Prolong Life (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. In case of damaged goods, Prolong Life (Pty) Ltd will organise for a courier company to collect the unopened box and will refund the client once the box is received in order. |
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| Customer privacy policy Prolong Life (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/attachment.php?aa_id=3569 |
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| Payment options accepted Payment may be made via Visa and MasterCard, credit cards. |
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| Credit card acquiring and security Credit card transactions will be acquired for Prolong Life (Pty) Ltd via PayGate (Pty) Ltd who are an approved payment gateway for ABSA/FNB/Nedbank/SBSA South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. |
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| Customer details separate from card details Customer details will be stored by Prolong Life (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za |
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| Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR). |
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| Responsibility Prolong Life (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods |
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| Country of domicile This website is governed by the laws of South Africa and Prolong Life (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Suite 53, Private Bag X7, Sea Point 8060. |
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| Variation Prolong Life (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice. |
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| Company information This website is run by Prolong Life (Pty) Ltd based in South Africa and with registration number 2012/033639/07, VAT number: 4710266943 and Vincent Note (Director). |
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| Prolong Life (Pty) Ltd Contact details Email: [email protected] | Telephone: 074 021 9407 Address: 9 Zeiss Road, Honeydew, South Africa, 2188 |
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48BIS RUE DES BELLES FEUILLES, 75116 PARIS, FRANCE.
DISTRIBUTED IN SOUTH AFRICA BY PROLONGLIFE (PTY) LTD
TEL: 086 111 1990 | CELL: +27 74 021 9407
EMAIL: [email protected]